your information matters.
How we handle personal information you choose to send through this website.
Last updated: 4 November 2026.
This policy explains how odello, a Veloway company, processes information collected through odello.co.za. We aim to handle personal information responsibly and in accordance with applicable South African privacy requirements, including the Protection of Personal Information Act (POPIA).
Information we collect
When you send us an enquiry, we may collect your name, email address, telephone number, business or property name, location, enquiry type and message. Standard hosting logs may also contain technical information such as your IP address and browser details.
How we use it
We use the information to respond to enquiries, assess projects and potential site partnerships, prepare quotations, communicate about services you have requested and maintain necessary business records. We do not use an enquiry as consent to unrelated marketing.
Storage and access
Enquiry data may be sent to our business email and stored in a protected location on our hosting server for backup and operational continuity. Access should be limited to authorised personnel and service providers supporting our hosting and communications.
Sharing
We may share relevant information with prospective installation, technical or service partners only when needed to assess or fulfil the requested enquiry and subject to appropriate safeguards, or where legally required.
Retention
We retain information for as long as reasonably necessary to respond, manage a project, maintain relevant records or meet legal obligations. Information no longer needed should be securely deleted.
Your rights
You may request access, correction or deletion of personal information held about you, subject to legal limitations. You may also raise questions or concerns about how your information is handled.
Security
We use reasonable administrative and technical safeguards, but no website or electronic transmission can be guaranteed completely secure. Please avoid submitting unnecessary sensitive information through the enquiry form.
Contact
For privacy enquiries, contact info@odello.co.za or telephone 087 711 3595.