Frequently Asked Questions
You are entitled to cancel your order prior to the point at which you receive a notification that it is being shipped for delivery, Should you wish to return the product thereafter, you can do so in accordance with our Return Policy.;
Get in touch with us here to cancel an item or a complete order. If the order has not yet been paid for, it can simply be cancelled. If it has been paid for, you have the option of a credit or a full refund.
We unfortunately can't make changes to your delivery address once payment has been received and you have received your Payment Confirmation email.
Courier - We deliver directly to your home or office, anywhere in South Africa. All delivery and Tracking details are supplied to you at checkout or Collect - You can choose to collect from any Odello Pickup Point near you.